Privacy Policy

Privacy Policy

Last updated: 20-11-2025

Aukssupport is committed to protecting personal data and respecting your privacy. This Privacy Policy describes how your information is collected, used, stored, and protected in line with the General Data Protection Regulation (EU) 2016/679 (GDPR), applicable EU/EEA legislation, and relevant Portuguese data-protection laws.
Aukssupport processes personal data in accordance with these requirements. All procedures for collection, handling, storage, retention, and protection of personal data are defined within the Aukssupport Integrated Management System (IMS).

By using this website or submitting information, you acknowledge that your data is processed in accordance with this Privacy Policy and the internal IMS procedures.

1. Controller

Aukssupport is the Data Controller for all personal data processed within the IMS. Contact: info@aukssupport.com

2. Categories of Personal Data Processed

We may process:

  • Identification and contact details (name, email, phone, organisation)
  • Technical materials submitted for review (photos/videos, reports, UXO-related documents)
  • Contractual and operational correspondence
  • Billing details (via secure third-party payment providers; we do not store payment card data)
  • System and security logs (IP addresses, device information, usage statistics)

3. Legal Basis for Processing

Processing is conducted on lawful grounds under GDPR:

  • Performance of a contract or pre-contractual steps
  • Compliance with legal obligations
  • Legitimate interests (e.g., security, traceability, operational quality)
  • Consent where explicitly given

4. Purpose of Processing

Personal data is processed solely for legitimate business purposes, including:

  • Delivery of marine UXO/EOD engineering, technical assessments, second-opinions
  • Client communication and service support
  • Compliance with tax, accounting, regulatory obligations
  • Secure document management, archiving, traceability
  • Continuous improvement of the IMS and service quality

5. Storage and Security

Personal data is stored in secure, access-controlled, encrypted environments (e.g., Microsoft 365/OneDrive/SharePoint). Technical and organisational measures ensure confidentiality, integrity and availability of information.

6. Data Retention

Data is retained only for as long as required to fulfil operational, contractual, legal or regulatory obligations. UXO-related materials may be archived securely for traceability unless deletion is requested.

7. Data Sharing

Data is shared only when strictly necessary and under confidential arrangements:

  • IT and cloud-service providers (secure platforms)
  • Accountants and legally required authorities
  • Payment processors
  • Regulatory bodies or law-enforcement when legally required

No data is sold or shared for marketing purposes.

8. International Transfers

When data is transferred outside the EU/EEA, safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions are applied to maintain GDPR-level protection.

9. Rights of Data Subjects

Under GDPR you have rights including:

  • Access to your personal data
  • Correction of inaccurate or incomplete data
  • Deletion (“right to be forgotten”)
  • Restriction or objection to processing
  • Data portability
  • Withdrawal of consent (when applicable)

Requests may be submitted to: info@aukssupport.com

10. Incident and Breach Management

Any personal-data breach is managed according to the IMS procedures, including assessment, mitigation, documentation and notification to the competent supervisory authority if required.

11. Reference to Full Privacy Statement

This Privacy Policy summarises how personal data is managed within the Aukssupport Integrated Management System (IMS). A more detailed, publicly accessible Privacy Statement is available on the Aukssupport website. Both documents are aligned and together describe how Aukssupport ensures compliance with GDPR and applicable European data-protection legislation.

12. Review and Updates

This policy is reviewed periodically and whenever changes in legislation, systems or operating environment require. The “Last updated” date above reflects the latest revision.

 

Cookie Notice

This website uses essential cookies required for basic functionality, security and performance. No marketing or profiling cookies are used. Cookies may store technical information such as your browser type, device data and website usage statistics to help with functionality and site optimisation.

You may disable cookies via your browser settings. Doing so may affect site functionality.

 

Terms & Conditions

By accessing or using this website, you agree to the following Terms & Conditions:

  • All content on this website is owned by Aukssupport and may not be copied, reused or distributed without prior written permission.
  • The information provided is for general guidance only and does not constitute professional UXO/EOD advice. Formal assessment or consultancy is required for project-specific matters.
  • Aukssupport is not responsible for any loss, damage or inconvenience arising from website use, technical errors, interruptions or external links.
  • Submitted files, photographs, videos and technical documentation are processed confidentially in accordance with IMS procedures and GDPR requirements.
  • Misuse of the website or attempts to compromise its security may result in restricted access and legal action.
  • These Terms & Conditions may be updated periodically. Continued use of the website implies acceptance of the most recent version.